Job Description
This role is to set up the quality of customer service team and provide excellent customer service experience toward online customers
• Manage for team/individual performance/ability development within customer care team
• Internal SOP set up with individual team leaders & communicate for implementation
• Able to manage and handle customer complaints & inquiry within timely manner and correct info
• Able to report any customer complaints to related team and able to resolve/improve to avoid happening again
• Able to implement process/communication for better customer service
• Support and analysis data for director for review and strategy
• Manage customer care team attendance & provide monthly schedule for effective operations
• CRM project to manage and establish in timely manner with IT and related POCs
• Any assign tasks related to CMO due to business requirements
• Be able to update/implement with solution when unexpected issue occurs for better customer understanding
• Be able to inform any customer complaints in timely manner for internal team to act up for solution to provide
• Any Bachelor Degree Holder
• Minimum 2 years leading the customer service team
